DPD Courier is our delivery service provider.
**** PLEASE make sure that your address and information is correct as this will result in a failed delivery and because this is perishable goods you will not receive a replacement ****
- All orders placed by 2pm will be delivered next day unless you use our date selector at check out to choose when you want the delivery to take place
- Once your parcel has left our premises, we are like you are in the hands of the courier company. If there is for some unfortunate instant a failed delivery and if it is not your error or fault, we will send another to you free of charge.
- Notifications will be sent by text and email.
- You will also receive a tracking link which you will be able to follow your driver on the day of the delivery.
- Please note that once your parcel leaves our premises it is in the hands of a professional courier service. We have no control of there operational and delivery service but do have direct contact with there accounts and operational team.
- You parcels are packed on our premises with love and care and should the courier company fail to deliver or damage the parcel please see our terms and conditions.
- All products are transported in temperature controlled packaging using Gel ice mats and insulation designed to keep your perishable chilled.
- Any further information relating to the transport of your goods and refreezing or refrigerating you can look on the tab Storage Information.