Please inform us of any shortages and damages at the time of unpacking by one of the following methods listed in contact information below.
Damages to packaging which lead to the product being inferior and inadequate for consumption need to be photographed and sent to one of the contacts listed below.
Defected products will be replaced ore refunded within reason only if its reported withing 24 hours of reheating accompanied by a reasonable photograph sent to one of the contact information below.
Non deliveries caused by the courier company.
In the event of non-delivery, even though the courier companies do not refund non deliveries we guarantee a full replacement at the next available or date of our customers choice.
Should a third party service, product or software malfunction and we fail to deliver your parcel we will arrange a secondary delivery.
Failure to notify us within the requested time may result in the loss of your right to refuse or reject the goods and your right to have the goods replaced or remedied.
We reserve the right for all the goods to be returned via our If for any reason you cannot return the items to your delivery distributor you may return the packaging to:
We recognize all our customers statutory rights, and these will not be affected.
1 Palmer Street